Manufacturing and trading companies that provide warranty and post-warranty service have their own specific needs. Warranty and post-warranty service is directly linked to the supply chain, logistics, quality and production management, and self-service (the customer zone).
This solution consists of the following components:
- Work order management
- Defective parts
- Service center management
- Contractor
- Work execution system
Modern technology and business algorithms make it possible to do the same work faster and at lower cost. We will help you:
- quickly find the information you need and make business decisions based on it;
- make it easier to assign work to service centers and monitor it;
- integrate processes with service centers and logistics companies, increasing the value of the solution for all parties involved;
- make automatic tracking and control of critical parameters easier;
- raise the quality of the work done and secure customer loyalty;
- keep customers promptly informed about the status of their order.